The Terms and Conditions do not affect your statutory rights.
All orders will be sent Monday – Friday (excluding holidays). If we anticipate any delays in processing your order we will let you know immediately. If your order is urgent, please contact us and next day delivery or an alternative can be arranged (at extra cost).
We make every effort to ensure our stock is sold in a structurally sound and usable condition. However, due to the nature of our business, it is likely that our pieces will show signs of aging, general wear and previous usage. Any signs of previous use, general wear and/or markings is not considered damage and will be clearly described in the item description and/or photos. If you have any concerns about a particular item, please contact us before placing an order.
We provide comprehensive measurements for each item in the product description and it is your responsibility to ensure that any ordered item/s can be delivered into your home.
All prices are in GBP (pounds sterling) and include delivery where indicated.
Payments can be made using Mastercard, Visa and/or American Express through Stripe. We are unable to offer PayPal as an option at checkout but can issue a PayPal invoice to collect payment if requested.
Any delivery and postage prices quoted are for UK mainland delivery.
For deliveries outside the UK, our postage and packaging charge does not cover any possible import duties and/or taxes. These may be levied once the item/s reach the specified country. You will be responsible for any import duties and/or taxes as we have no control over these charges and cannot predict what they may be. In addition, international deliveries may be subject to inspection and may be opened by customs authorities which may cause delays which are beyond our control.
returns and refunds
We accept returns of all items except publications. Any product you return must be in the same condition that you initially received it. Once a returned item is received we will refund in full less any delivery charges (unless the goods are deemed damaged in transit) within two working days. Refunds will be credited using with the same payment method as the original purchase. If goods are accidentally damaged in the course of delivery, then our liability for that damage is limited to the repair or refund of the item/s.
If you wish to cancel your order, please contact us as soon as possible. If your order has already been dispatched, please do not open the package but return the item/s to us in accordance with our Returns Policy.
We make every effort to show each product as accurately as possible, but due to limitations and differences in digital reproduction on different web browsers and computer monitors we cannot guarantee the exact colour/s to those displayed and it is possible some errors may occur. We will make every effort to rectify any errors as soon as possible but we cannot be held responsible.
We cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line and will not hold us responsible for any breach of security unless this is due to our negligence. In general, any third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
We respect your rights to privacy and take all reasonable steps to protect your personal details. Personally-identifiable information (such as your name, address, e-mail address or phone number) will not be collected unless given by you voluntarily and knowingly. In the case that you do submit personally-identifiable information to us it will be confidentially maintained in accordance with the Data Protection Act (1998) and will only be used for order processing and deliver and/or marketing purposes. Your personally-identifiable information WILL NOT be sold, rented or disclosed by us to a third party for any reason.
If you would like to access, correct, amend or delete any personal information we hold about you, or opt-out of receiving our newsletter, please contact us.